Frequently asked questions about mobile banking
What is mobile banking?
Mobile banking, mBank is specifically designed for internet banking on mobile devices. It enables
you to access Hume’s internet banking system, iBank, via the internet using your mobile phone.
It’s a fast and convenient way to keep track of your money when you’re on the go.
What internet banking functions are available when I use my mobile
to access mBank?
You can:
- Check account balances
- View your last 100 transactions
- Pay and view bills using BPAY®
- Transfer funds to internal and external accounts
- Setup future and recurring transactions
- View your interest on savings and loan accounts
- Maintain your current address, telephone, mobile and email details
What’s the difference between using a mobile phone instead of
my computer to access internet banking?
Mobile phones can access the internet in the same manner as computers; however web browsers
on mobiles are generally simpler, the download speed is slower and the screens smaller. mBank
caters for this by offering simple functionality, fast access and screens designed for mobile devices.
What type of mobile can I use to access mBank?
You can access mBank with iPhone and iPod Touch (Safari web browser only)* and with most
smartphones using Windows mobile browser. The technology of mobile devices is changing rapidly
and so are different mobile browsers. Although we will continue to develop mBank, we can’t always
guarantee access for all browser versions or for phones not made for browsing the internet.
Do I need to register before I can use mBank?
If you are already registered for internet banking with Hume and have a security device that
generates a one time password, you can access mBank straight away from your mobile.
If you can’t access mBank because you are not using a one time password from a security device you
will need to enable one onto your account.
You can obtain a security token at a Hume branch or by letting us know through iBank (Go to ‘Other’,
‘Security Options’ in iBank and follow the instructions on the page). Alternatively, you can download
a mobile token that will generate a one time password to your mobile.
How do I access mBank on my mobile?
Go to http://mbank.humebuild.com.au/
I am already using a security token; can I use it with mBank?
Yes, when you log into mBank you will be asked to enter your One Time Password. Alternatively, you
can download a mobile token that will generate a one time password to your mobile.
Can I copy the One Time Password downloaded to my mobile and paste it to
the field on the mBank login screen?
Yes, many smart phones have a copy/paste function. Please refer to your mobile phone manual
for this function.
Is it safe to use my mobile phone for banking?
Using your mobile for internet banking is as secure as using internet banking from your computer.
For an added layer of security it is mandatory to use a One Time Password generated from a
security device when you access mBank.
Is there a risk if I lose my mobile or it’s stolen?
There is no security risk. Account information and login details are not stored on your phone.
However we recommend that you switch on your passcode to protect your phone.
Will I be charged a fee when I access mBank via my mobile?
Hume doesn’t charge any fess to access mBank via your mobile. Your current internet and
mobile service providers’ normal charges will apply.
Can I access mBank via my mobile when I am overseas?
Yes. However, roaming charges may apply. To find out more, please contact your mobile
service provider.
What happens if my phone locks from inactivity?
mBank will automatically lock you out after 20 minutes of inactivity. You should always sign out of
mBank when you have finished.
What’s the speed of mobile banking?
The speed of mobile banking depends on your mobile service provider.
What settings do I need to switch on?
To ensure the best experience, you should switch the following settings on (if you can):
- Support HTML tables
- Use foreground and background colours
- Use background images
- Show images
- Support embedded media
- Support style sheets
- Load all content
Is there an iPhone application for mBank?
No. Accessing mBank on your mobile does not require any additional software as it is accessed
using your mobile phone’s web browser.
Do accounts that require two to sign for transactions work on mBank?
No it doesn’t. If another signatory on the account has to approve a transaction electronically,
this must be done through iBank.
Carrier charges may be incurred depending on your mobile phone plan.
Information correct as at 02/08/2010.