Privacy and Security
At Hume, we regard the protection of your privacy, and in particular; the confidentiality of your personal information as extremely important. The provision of your personal information to us is an act of trust that we treat seriously.
We will collect personal information such as:
How we use your personal information
We will only use your personal information to:
Who will use your personal information
We will not sell your personal information to any third party.
We may disclose personal information to third party organisations who perform certain functions and activities for us. Any such company (e.g. a mailing house which mails account statements to you) is prohibited from using any such personal information except for the specific purpose for which we supply it.
We will take all reasonable precautions to protect your information from misuse, loss, unauthorised access, modification or disclosure.
Such precautions will include physical security over our premises and records, computer and network security including firewalls, and other security measures such as identification codes and passwords.
We will store the information for as long as is required by law and for us to properly conduct our business. The information will then be destroyed in a proper and appropriate manner.
You are entitled to access the personal information we hold about you. This right is subject to some exceptions. For example, we may not be able to tell you what information we hold if the information relates to anticipated or existing legal proceedings. If we do refuse you access, we will give you the reason.
We will correct the personal information we hold if we discover, or you inform us, that it is incorrect.
You can help us protect your privacy by complying with any of our security requirements relating to the use of IBank, personal identification numbers (PINs) or passwords.
If you think that we have not lived up to our promises concerning your privacy, please call us on 1300 004 863, call in at any of our branches or e-ail us at firstname.lastname@example.org.
We will respond to your complaint as soon as possible, but in any event within 2 working days. We will try to resolve the complaint within 10 working days. If we have done the wrong thing, we will apologise and take all reasonable steps to ensure it doesn't happen again. If your complaint is not resolved to your satisfaction, you can apply to the Federal Privacy Commissioner to have your complaint heard.
The contact details are as follows:
The Privacy Commissioner
Phone 1300 363 992