General Privacy Policy

At Hume, we regard the protection of your privacy, and in particular; the confidentiality of your personal information as extremely important. The provision of your personal information to us is an act of trust that we treat seriously.
This policy contains our promise to you for the collection, use, maintenance and storage of your personal information and your rights to access it.  The Society is bound by the Privacy Act 1988.

How we collect your personal information

We will collect personal information such as:

• Personal details
• Contact details
• Financial information
• Transaction information
• We will only collect information relevant to our business relationship.
• We will mostly collect such information from you, but we may on occasions have to collect if from other sources such as a credit reporting agency or a broker.
• We will not collect any sensitive information (such as information relating to your health) unless it is necessary to provide you with a specific product or service.

How we use your personal information

We will only use your personal information to:

• Carry out our business (including assessing any application by you, account opening and management)
• Research into and develop products
• Recommend and/or provide you with financial products and services
• Comply with our legal requirements.

Who will use your personal information

We will not sell your personal information to any third party.

We may disclose personal information to third party organisations who perform certain functions and activities for us. Any such company (e.g. a mailing house which mails account statements to you) is prohibited from using any such personal information except for the specific purpose for which we supply it.

The security of your personal information

We will take all reasonable precautions to protect your information from misuse, loss, unauthorised access, modification or disclosure.

Such precautions will include physical security over our premises and records, computer and network security including firewalls, and other security measures such as identification codes and passwords.

We will store the information for as long as is required by law and for us to properly conduct our business. The information will then be destroyed in a proper and appropriate manner.

Access to your personal information

You are entitled to access the personal information we hold about you. This right is subject to some exceptions. For example, we may not be able to tell you what information we hold if the information relates to anticipated or existing legal proceedings. If we do refuse you access, we will give you the reason.

Keeping your personal information up to date.

We will correct the personal information we hold if we discover, or you inform us, that it is incorrect.

Our website and iBank security

You can help us protect your privacy by complying with any of our security requirements relating to the use of IBank, personal identification numbers (PINs) or passwords.

If you think we have made an error

If you think that we have not lived up to our promises concerning your privacy, please call us on 1300 004 863, call in at any of our branches or e-ail us at privacy@humebuild.com.au.

We will respond to your complaint as soon as possible, but in any event within 2 working days. We will try to resolve the complaint within 10 working days. If we have done the wrong thing, we will apologise and take all reasonable steps to ensure it doesn't happen again. If your complaint is not resolved to your satisfaction, you can apply to the Federal Privacy Commissioner to have your complaint heard.

The contact details are as follows:

The Privacy Commissioner
Office of the Federal Privacy Commissioner
GPO Box 5218
SYDNEY NSW 1042

Phone 1300 363 992

E-mail: privacy@privacy.gov.au

How to contact us

If you have any query about our privacy policy, please call in at any of our branches, call us on 1300 004 863 or email us at www.humebuild.com.au