Frequently asked questions about security devices,
tokens and one time passwords
What is a security device?
A security device is either a small, physical electronic token (security token) that we supply to you or a
password generator application (mobile token) that you download from the internet to your mobile phone.
Why do I need a security device?
A security device adds an extra layer of security to transactions carried out through iBank or mBank.
Whilst your firewalls, antivirus software and Hume’s own security will protect your accounts under
most circumstances, a security device will further protect your accounts even if another person is in
possession of your member number and password.
Are security devices mandatory?
If you have a daily external transfer limit of $2001 or above on any accounts you access through iBank
or mBank, a security device is mandatory.
What is a security token?
A security token is a small, physical electronic device (see picture below). The token generates a unique
password (one time password) each time the button is pressed. You use this one time password in
conjunction with your member number and own password to log on to iBank or mBank and also for
select transactions within iBank or mBank.
Where can I get a security token?
You can obtain a token from any Hume Branch.
Where do I get a replacement security token?
Replacement tokens can be ordered over the counter at Hume branches.
How long does the battery last in a security token?
Approximately 3 years. Your token will display the word ‘disabled’ when the battery is low.
What is a mobile token?
A mobile token is an application that is downloaded to your mobile phone (see picture on right). The
application generates a unique password (one time password) every 30 seconds. You use this one time
password in conjunction with your member number and own password to log on to iBank or mBank and
also for select transactions within iBank or mBank. You can use a mobile token as an alternative to a
security token; you cannot use both.
How can I get a mobile token?
First, notify Hume via iBank that you would like to use a mobile token (go to ‘Other’, ‘Security Options’ and
follow the instructions on the page). Once you have done this, you can download a mobile token from
http://m.verisign.com. Carrier charges may be incurred depending on your mobile phone plan.
Can I use my security device anywhere?
Your security device can be used wherever you can log into iBank or mBank. This includes overseas
and remote areas. If you are using a mobile token but don’t have mobile phone coverage, the token
on your mobile will still work.
What happens if I need urgent access to iBank or mBank but I don’t have my
security device with me?
If sufficient ID is provided over the phone we may disable your security device temporarily until a
replacement can be arranged.
What if I lose my security token?
If you lose your security token you must report it to Hume Building Society immediately by
phoning 1300 004 863.
What if I lose my mobile phone?
If you lose your mobile phone and you have a mobile token downloaded to it, you must report
it to Hume Building Society immediately by phoning 1300 004 863.
How do I replace a security device?
Please visit any Hume branch to obtain a replacement security token or download a mobile
token directly to your phone by typing http://m.verisign.com into your mobile browser. In either
case, you must contact Hume to deactivate your current security device before a replacement
security token can be issued or a mobile token can be downloaded. Security tokens are generally
issued within 24 hours of the request or posted within 48 hours.
Do I have to pay for a security device?
Your first security token is free for all individual members. Business members may have 4 free
security tokens per membership with additional tokens available at $20 each. Mobile tokens can
be downloaded to your mobile for free. Carrier charges may be incurred depending on your mobile
phone plan. Please note that if an individual member who has a token for personal use is also a
signatory on a business account, that member does not need an additional token and their token
does not count towards the four free tokens the business is allowed.
Do I have to pay for a replacement security device?
You can download a mobile token for free by typing http://m.verisign.com/ into your mobile browser.
Carrier charges may be incurred depending on your mobile phone plan.
Replacement security tokens may be purchased for $20.
What if I enter the one time code incorrectly?
Wait 30 seconds until a new code is generated on your mobile. On the electronic device press the
grey button again to generate a new one time password. If the code is entered 3 times incorrectly,
you will become locked out. If you are locked out contact Hume Building Society by phoning 1300 004 863.
Where can I get more information on VeriSign’s security products?
For more information on VeriSign’s security products go to https://vipmobile.verisign.com/.
Information correct as at 02/08/10.
|