Financial Hardship Assistance

Finding your way through the tough times

We understand there are times when you may face temporary financial difficulties caused by
unemployment, illness, or other unexpected circumstances.

If you are experiencing financial difficulties or anticipate that you might in the near future, the
best thing you can do is speak to us as soon as possible. You may be surprised to learn you
can get some helpful advice regarding your situation.

It’s important to discuss with us all the financial difficulties and concerns you are experiencing.
Doing nothing does not help the situation and the problems may get worse. We have people who
are here to listen and support you to manage your financial situation. We are committed to delivering
exceptional member service, by assisting members through times of hardship where possible.

Finding Assistance

Step 1.   Call 1300 004 863 and make an appointment with Hume’s Credit Control Officer. 
                Alternatively download the Application for Financial Hardship Assistance form and 
                mail it with supporting documentation to:

                                Credit Control Officer
                                Hume Building Society Ltd
                                PO Box 343
                                ALBURY NSW 2640

Step 2.   We will confidentially review your situation and determine if we can assist you to 
                manage your financial obligations with us. This can include helping you find solutions if 
                you’re in arrears or unable to make your contracted repayments on a home or personal loan.

Step 3.   Within 21 days of your application being made, we will let you know the outcome.