Customers vote for Hume, again

Hume’s customer satisfaction rating is at 93.1%, significantly higher than its nearest major rival, Bendigo Bank on 85.6% and the four major banks, who averaged 72.6%, according to the Roy Morgan Research survey (12 months to June 2010).  

“This is an incredible result,” announced Hume CEO, Andrew Saxby.  “The major banks are trying to emulate the success of mutuals, by lowering fees and promoting improved service, but customers don’t appear to be feeling the difference.”

Not only do Hume members enjoy banking with Hume, but staff enjoy working there too, so much so, that there are a number of families among the staff.

There are sisters Olympia Andronicos and Poppy Nikolakakis, twins Trent and Ryan Storey, and sisters Emma Merkel and Kristen O’Neill.  Also, Billie Simpson, the grand-daughter of one of Hume’s first directors, Max Simpson has just joined the Hume team.

“There can be no higher recommendation than a family member suggesting you join them in their workplace” explained Mr Saxby.  “To have members vote for you and staff enjoy working here is a huge vote of confidence for the organisation and the fact we are doing things right.”

Pictured left to right: Kristen O'Neill, Emma Merkel, Poppy Nikolakakis, Olympia Andronicos, Trent Storey,
Billie Simpson.(Ryan Storey on paternity leave)